In today's modern world, a bad experience at a restaurant or with a shoe company can be reported on the Internet in a matter of minutes. SearchRPM is a marketing firm that can help your company manage its reputation and keep complaints from becoming a problem. They can work with your company to create a program to encourage your customers to leave reviews, feedback and comments to help you build a positive word of mouth online. In some cases, they can contact your customers who have had a negative experience and address any of their concerns. In this way, SearchRPM can help turn a bad experience into a positive one. You will reap the benefits of new customers and additional sales that come with having a positive online presence. If you want to learn more about how this works, you should read the blog on this company's website to gain additional information.